Shipping & returns

Shipping & Returns

Fundamental AV Return Policy

System Refunds

All systems have a 30 day money back guarantee. If you are not satisfied with your system yothe u may return it at any point within 30 days of receipt for a refund minus 15% restock fee and shipping.  Te he Operating system i.e, i Not returnable or refundable. The operating system requires activation to be fully functional once that occurs you own the product and it cannot be returned. The customer is responsible for return shipping. There are no exceptions to this including shipping damage. In situations where the subsystem platform has been changed (ex: CPU socket or series) the restock fee will be increased to 25% in addition to previously mentioned non-refundable items. All returns must be in new condition or else additional charges may apply.

RMA's

Before any return of any nature can be made, an RMA number must be issued. The customer must contact us to have said number issued. The customer must be willing to troubleshoot their system with our tech support team before an RMA will be issued. Technical support may  be provided via telephone, remote desktop and email. Failure to troubleshoot the system with support may result in additional charges for return of systems or components and may lead to discontinuing of warranty services. If a customer insists upon the return of a so-called faulty component without the approval of Fundamental AV and it is found not to be bad, the customer will be charged for any new component they have received as well as any shipping charges incurred to Fundamental AV.

Canceled System Orders

Canceled systems that have not been built will receive a full refund. If the system has been built into a case then a $50 dis-assembly fee may be charged. If a non-standard item has been opened and used in the build we may not refund that item cost until sold.This is up to Fundamental AV’s discretion.