Shipping, Returns, and Cancellation Policies

Computer systems

All desktop and laptop systems have a 30-day money-back guarantee. If you are not satisfied with your system, you may return it at any point within 30 days of receipt for a full refund minus shipping fees.

Computer System Returns and Refunds:

Before any return of any nature can be made, an RMA number must be issued. The customer must contact us to have said number issued. The customer must be willing to troubleshoot their system with our tech support team before issuing an RMA.

Technical support is provided via telephone, remote desktop, and email.

Refusal to troubleshoot the system with support may result in additional charges for the return of systems or components and may discontinue our warranty services. Suppose a supposedly faulty component is returned without the approval of Fundamental Audio and Video, and it is found not to be defective. In that case, the customer shall be charged for any new component they have received and any shipping charges incurred to Fundamental Audio and Video.

Please read our full Computer warranty policy on this page.

Canceled System Orders

You may cancel up to five business days after purchase for a full refund. Any requested rush order fees are non-refundable.

Beyond five business days, the system is considered in the building stage. All cancelations will be subject to a restocking fee of up to 15%. 

Pro Audio and Pro Video Gear Shipping and Returns Policy

"Hassle-Free" Return Policy:

We want you to be satisfied with your purchase. If you are not happy with any new audio or video hardware product, for any reason, you may return it for a refund of the purchase price minus shipping costs.

You may also request store credit or exchange for another product within 30 days of the product's shipping date.

If your purchase was eligible for free shipping, the shipping cost would be deducted from your credit or refund.

Non-returnable and Non-Cancelable Items:

We have a 30 Day Hassle-Free Return Policy on most products. But, some items cannot be returned for various reasons. These items include:

Software Digital Download and Subscription Policy

All boxed or digital download software Is NON Returnable

All boxed or digital download software Is NON-returnable once registered with the manufacturer, including all yearly subscription plans. 

Please call, email, or use our live chat if you need advice about product compatibility or version information before ordering.

There is a problem with my order:

If you received the wrong product or it was damaged/missing during shipping, contact us immediately during our regular business hours listed on the top of our web page. 

Items damaged or missing during shipping must be reported within FIVE DAYS of receipt, or your claim could be denied. We will work with you to resolve the issue no matter what.

I think I received a defective product:

If you think you may have received a defective product, please contact our support staff at (860) 946-0698 during our regular business hours listed on the top of the web page or email 

Our support staff will work with you to resolve the issue. 

How to Make a Return:

If you are returning a computer system or product that is returnable, please first call or email Fundamental Audio and Video to authorize an RMA (Return Merchandise Authorization) number. To make sure your refund, exchange, or credit is processed as quickly as possible and to help you avoid possible restocking fees, please follow the below checklist:

 Once we've received your return, it will be processed as soon as possible. It can take 3-5 business days for the credit to be applied by the credit card issuer, PayPal, etc.